Refund policy

Return Policy makes it possible for you to return a product if you receive a product which is damaged, defective or significantly different from what was purchased. 

Return and Replacement Window: 

A return request needs to be placed within 3 working days of delivery of the order at your address.

Return and Replacement Reasons:

We are committed to ensure the delivery of best quality products to you. However in case of any issue with the product, we will ensure timely resolution within our policy framework.

​We guarantee a full refund/replacement for all orders that fall under the following categories:

 

• Cancellation before shipment- We respect your choice. We will ensure a full refund for any cancellations made prior to shipment.
•  Product out of stock but billed- For products that are no longer in stock, we provide a full refund to keep your shopping experience hassle free.
• Wrong product received- In case you have received a different product other than what you had placed an order for, we will be issuing a replacement unit.
• Dead/defective on Arrival- For products which are dead/defective while receiving, we will issue a replacement unit on receiving the defective item.

Exclusions Return & Replacement:

• Products you deem no longer in need.

• Products that have already been used or installed.

• Return will not be accepted for subjective or perceptive aspects like performance not as per expectation, colour shade difference etc.

• Packaging not impacting the product structure or performance do not qualify for returns.

• If the request is outside return window.

• If the product is not defective on arrival.

Return and Replacement Process:

Raise a return request through the my orders section. 

Once your request has been logged with us, our authorized service representative will contact you within 24-48 hours to assess the issue. If the issue doesn't get resolved, our logistic partners will pick up the return and the refund shall be made to the account within the period of 3-4 working days. 

​Pick up for Return and Replacement:

We send the return pick-up request to our Logistic partners as soon as we receive the return request from you. Our Logistic partner pick-up the Product/s within 3 -5 working days of receiving the request. Our Logistic Partners shall make three attempts to pick up the Product/s. If the item is not picked up in the third attempt, the return request shall be considered complete at our end. In that scenario, you can raise a fresh Return request in case you are eligible. Please keep the shipment ready as detailed above and ensure that you return all items for which the request was raised. If you fail to do so, the return option may not be available to you in future, the discretion of which shall lie completely with the Company.